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How Does the Global Entry Program Work?
Global Entry is a U.S. Customs and Border Protection (CBP) program
that allows expedited clearance for pre-approved, low-risk travelers
upon arrival in the United States. Though intended for frequent
international travelers, there is no minimum number of trips necessary
to qualify for the program. Participants may enter the United States by
using automated kiosks located at select airports.
At airports, program participants proceed to Global Entry kiosks,
present their machine-readable passport or U.S. permanent resident card,
place their fingertips on the scanner for fingerprint verification, and
make a customs declaration. The kiosk issues the traveler a transaction
receipt and directs the traveler to baggage claim and the exit.
Travelers must be pre-approved for the Global Entry program. All
applicants undergo a rigorous background check and interview before
enrollment.
While Global Entry's goal is to speed travelers through the process,
members may be selected for further examination when entering the United
States. Any violation of the program's terms and conditions will result
in appropriate enforcement action and revocation of the traveler's
membership privileges.
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Frequently Asked Questions
-Where do I find my Trusted Traveler membership number?
-Where can I find more information about Expedited Screening Initiative?
-What do I do if the kiosk issues me a receipt marked with an “X”?
-Will Global Entry be expanding to other airports?
-How do I add NEXUS to my existing Global Entry membership?
-If I am a current Global Entry member, how do I update my passport information?
-Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident?
-Do new members automatically receive a Global Entry card?
-Do current members approved prior to July 12, 2011 automatically receive a Global Entry card?
-Must I obtain a GE card?
-How do I request a Global Entry card?
-When will I receive my Global Entry card?
-Where can Global Entry cards be used for border crossing?
-Is there anything I have to do prior to using the Global Entry card?
-How do I activate my Global Entry card?
-Is there anything I have to do prior to using the Global Entry card in the NEXUS/SENTRI lanes?
-Do I have to pay anything to register my vehicle in SENTRI?
-As a current NEXUS or SENTRI program member, am I able to use Global Entry?
-As a current NEXUS or SENTRI member, what do I need to do in order to use the Global Entry kiosks?
-Will I need to be interviewed again when I renew my program membership?
-As a current Global Entry program member do I get the NEXUS or SENTRI benefit at no additional cost?
-Can I use my NEXUS/SENTRI/GLOBAL ENTRY card at the GE kiosk?
-As
a U.S. lawful permanent resident enrolled in Global Entry, or a NEXUS
or SENTRI program member with the Global Entry benefit, which document
do I use at the Global Entry kiosk?
-As
a Global Entry program member, or NEXUS or SENTRI member with the
Global Entry benefit, do I get head of the line privilege at U.S.
airports where Global Entry kiosks are not available?
-As
a Global Entry program member, or NEXUS or SENTRI member with the
Global Entry benefit, can I extend my expedited benefit to my travel
companion(s) (children, spouse, or co-traveler) who is/are not part of
the Global Entry program?
-Are children able to enroll in Global Entry?
-Can my child/children enroll in Global Entry if I am not a member?
-Are Global Entry passport stickers required to use the kiosk?
-How can I get a Global Entry passport sticker?
-Is criminal history a disqualifier for Global Entry?
-Must I declare food items or products when using the Global entry kiosk?
-Are all U.S. visa classifications eligible for participation in Global Entry?
Korea
-I am a Korean Citizen, can I apply for Global Entry?
-What is the process to become a Global Entry member?
-Does the Korean SES program have a minimum age requirement?
-Can U.S. citizens apply for the Korean SES program?
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Q: | Where do I find my Trusted Traveler membership number? |
A: |
Find your Trusted Traveler's membership number by logging into your
Global Online Enrollment System (GOES) account. The membership number is
listed toward the bottom of the page. The membership number is also on
the back of Trusted Traveler cards. |
For more information about finding your membership number, click here
Q: |
Where can I find more information about Expedited Screening Initiative? |
A: |
On Oct. 4, 2011 the Transportation Security Administration (TSA)
launched an expedited screening initiative program. CBP has partnered
with TSA on this Department of Homeland Security initiative, which is
designed to help TSA focus resources on higher-risk and unknown
passengers while expediting the process for lower-risk and known
passengers whenever possible. |
For more information about finding your membership number, click here
Q: | What do I do if the kiosk issues me a receipt marked with an “X”? |
A: |
The purpose of the kiosk receipt is to indicate to a CBP officer
that you have successfully used the kiosk. In most cases this receipt
also exempts you from the requirement to complete a paper CBP
declaration (CBP form 6059B). The CBP officer at the egress control
point (after baggage claim) will confirm that the receipt belongs to you
and will collect it as you exit the baggage control area. Many
airports have a designated line for Global Entry members at the egress
control point for expedited exit from the CBP area.
If the kiosk receipt has an “X” printed on it, then you must report to a
CBP officer. Please report to the nearest staffed CBP passport control
station. You do not have to get back in line. The CBP officer at the
passport control booth will review your documents, determine the reason
the “X” was printed on the receipt and either release you from there or
refer you to “secondary” for additional processing.
The “X” can mean many different things: random inspection; you have
items to declare; you have duty to pay; you have agriculture products
that need to be examined; your membership may need review; your
fingerprints may not have matched, the system may have trouble
completing the transaction; you may have timed out on one of the
screens, or other issues.
You must have the “X” cleared before proceeding the egress control point
referenced above, or you will be directed back to passport control for
processing.
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Q: | Will Global Entry be expanding to other airports? |
A: |
CBP continues to expand Global Entry to additional airports. Expansion will be based on international passenger volumes.
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Q: | How do I add NEXUS to my existing Global Entry membership? |
A: |
After logging in to GOES (https://goes-app.cbp.dhs.gov/),
on the GOES home page under the Program Membership(s) section, click on
the "Manage Membership" button. On the next page, click on the "Add
Trusted Traveler Program" button. Make any informational change
necessary.
On the U.S. Customs and Border Protection (CBP) Trusted Traveler Program
List page, select the checkbox next to the NEXUS option. On the next
page you will see the NEXUS logo. There will be required data you will
need to provide including questions that you will have to answer. (Some
of these questions are very similar). Once all the application
information is entered/ corrected you will need to certify your
application and pay the fee.
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Q: | If I am a current Global Entry member, how do I update my passport information? |
A: |
All Global Entry members can update their passport information through their GOES
account. This applies only to passports that do not include a name
change. If you do not have a GOES account, please visit the website and
create an account.
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Q: | Can I join Global Entry if I am not a U.S. citizen or U.S. lawful permanent resident? |
A: |
Global Entry is also available to citizens of the Netherlands who
are enrolled Privium, Canadian NEXUS members and Korean SES members.
Global Entry is also available to citizens of Mexico. Other countries
will be added to this list soon.
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Q: | Do new members automatically receive a Global Entry card? |
A: | U.S. Customs and
Border Protection (CBP) will begin issuing Global Entry radio frequency
identification (RFID) cards on July 12, 2011 to qualified U.S. citizens,
U.S. Lawful Permanent Residents (LPRs) and Mexican citizens (not
already in possession of a SENTRI card) who are approved for membership
in Global Entry. There is no additional cost for the RFID card as it
will be included in the application fee. |
Q: | Do current members approved prior to July 12, 2011 automatically receive a Global Entry card? |
A: | No, Global Entry
members who were approved for the program prior to July 12, 2011 and
wish to obtain a RFID card may request one via their Global Online
Enrollment System (GOES) account for a $15 fee. |
Q: | Must I obtain a GE card? |
A: | No, it is not
necessary to obtain a Global Entry card to continue using your program
membership at airport kiosks. A Global Entry card is only required for
use at the SENTRI and NEXUS lanes coming into the United States. |
Q: | How do I request a Global Entry card? |
A: |
First, log in to your GOES account and click on the "Manage
Membership" button. Next, click on the "Request for Global Entry Card"
button. Finally, complete the application and pay the $15.00 fee.
Further instructions can be found here.
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Q: | When will I receive my Global Entry card? |
A: | You will receive your Global Entry card 7-10 business days after you are approved for Global Entry. |
Q: | Where can Global Entry cards be used for border crossing? |
A: |
Global Entry cards are Western Hemisphere Travel Initiative
compliant documents for land and sea
travel. Additionally, these cards will be valid for use at the SENTRI
and NEXUS lanes coming into the United States. However, Global Entry
cards will not be valid for entry into Canada via the NEXUS lanes and
kiosks; and members must use a passport or U.S. LPR card at the Global
Entry kiosks.
The card operates as a SENTRI card for Global Entry members. Global
Entry card holders must follow all program rules for SENTRI when using
this card at land and sea ports of entry. For more information on
SENTRI, please go to www.sentri.gov.
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Q: | Is there anything I have to do prior to using the Global Entry card? |
A: | You must go to https://goes-app.cbp.dhs.gov/ and activate your card within 30 days of receipt or you will be unable to use your card at the Trusted Traveler lanes. |
Q: | How do I activate my Global Entry card? |
A: | You must go to https://goes-app.cbp.dhs.gov/,
follow the “Activate Membership Card” link and enter information from
the back of your card. Further instructions can be found here. |
Q: | Is there anything I have to do prior to using the Global Entry card in the NEXUS/SENTRI lanes? |
A: | Global Entry
members, who wish to drive their vehicle in the SENTRI lanes, must
register their vehicle with CBP and schedule an appointment at a SENTRI
enrollment center to have a 7-point vehicle inspection conducted. For
more information on SENTRI and the location of SENTRI enrollment
centers, please go to http://www.sentri.gov.
There are no additional requirements for a member to use the NEXUS
lanes coming into the U.S. However, Global Entry cards will not be
valid for entry into Canada via the NEXUS lanes and kiosks |
Q: | Do I have to pay anything to register my vehicle in SENTRI? |
A: | If you register your
vehicle in SENTRI as part of your initial application, there is no fee.
If you wish to register your vehicle after your initial application,
you must pay a $42 vehicle registration fee. All vehicles must have a
7-point inspection conducted by a CBP officer at a SENTRI enrollment
center. For more information on SENTRI and the location of SENTRI
enrollment centers, please go to http://www.sentri.gov. |
Q: | As a current NEXUS or SENTRI program member, am I able to use Global Entry? |
A: |
Yes. Current NEXUS and SENTRI members are eligible to use the
Global Entry kiosks through their NEXUS or SENTRI membership at no
additional cost. You can log on to your GOES account for additional
Global Entry information. |
Q: | As a current NEXUS or SENTRI member, what do I need to do in order to use the Global Entry kiosks? |
A: |
Yes. All current NEXUS members and U.S. citizens and Mexican
national SENTRI members are eligible to use the Global Entry kiosks
where Global Entry is available once you provide 10-fingerprints and
passport information to CBP. If your 10-fingerprints and passport
information are already on file, you can begin using the kiosks without
any further action needed. For additional Global Entry benefit
requirement information, log on to your GOES account.
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Q: | Will I need to be interviewed again when I renew my program membership? |
A: | An interview for
program membership renewal may not be necessary. Once you submit your
renewal application and fee, please check your GOES account periodically
for updates on what actions are necessary to complete the renewal
process.
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Q: | As a current Global Entry program member do I get the NEXUS or SENTRI benefit at no additional cost? |
A: |
Global Entry members are allowed to use the inbound NEXUS and SENTRI
lanes at the land borders, provided they are in possession of their
Global Entry card. However, if a Global Entry member wants to use the
NEXUS program for entry into Canada, then he/she would have to apply for
NEXUS and pay the appropriate fee. |
Q: | Can I use my NEXUS/SENTRI/GLOBAL ENTRY card at the GE kiosk? |
A: | No. You must use your passport at the Global Entry kiosk. |
Q: |
As a Global Entry program member, or NEXUS or SENTRI member with the
Global Entry benefit, do I get head of the line privilege at U.S.
airports where Global Entry kiosks are not available? |
A: |
The head of the line privilege is only available at the 20 U.S.
airports that have Global Entry kiosks. The head of the line privilege
is reserved for program members if the kiosks are out of service, get
referred to a CBP officer and at the egress/exit points. |
Q: | Are children able to enroll in Global Entry? |
A: |
Yes. Children may enroll in Global Entry. Minor Children 18 years
or younger are required to have parental or legal guardianship
permission. |
Q: | Can my child/children enroll in Global Entry if I am not a member? |
A: |
Minor children that do not have a parent or legal guardian enrolled
in Global Entry may enroll. Parental or legal guardianship permission is
required and must be present at the time of the interview.
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Q: | Are Global Entry passport stickers required to use the kiosk? |
A: |
No. The Global Entry passport sticker is not required to use the
Global Entry kiosk. The Global Entry passport sticker identifies you as
a Global Entry member to CBP personnel. |
Q: | How can I get a Global Entry passport sticker? |
A: |
Visit any Global Entry, NEXUS and SENTRI enrollment center and speak
with a CBP officer. Your program membership will be verified and a
Global Entry sticker will be placed in your passport.
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Q: | Is criminal history a disqualifier for Global Entry? |
A: |
Global Entry is a risk-based approach to facilitate the entry of
pre-approved U.S. citizens, lawful permanent residents of the United
States and citizens of certain other countries. Applicants may not
qualify for participation in the Global Entry program if any of the
following conditions are applicable:
- They provide false or incomplete information on the application;
- They have been convicted of any criminal offense or have pending criminal charges to include outstanding warrants;
- They have been found in violation of any Customs, Immigration, or Agriculture regulations or laws in any country;
- They are subjects of an investigation by any Federal, state, or local law enforcement agency;
- They
are inadmissible to the United States under Immigration regulation,
including applicants with approved waivers of inadmissibility or parole
documentation; or
- They cannot satisfy CBP of their low-risk status or meet other program requirements.
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Q: | Must I declare food items or products when using the Global entry kiosk? |
A: |
Yes. You may be able to bring in food such as fruits, meats or
other agricultural products depending on the region or country from
which you are traveling. Restrictions are placed on these products to
protect community health, preserve the environment and prevent the
introduction of devastating diseases to domestic plants and animals.
Failure to declare food products can result in up to $10,000 in fines
and penalties.
Travelers may check the general admissibility of fruits and vegetables
by consulting APHIS's FAVIR database at http://www.aphis.usda.gov/favir/.
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Q: | Are all U.S. visa classifications eligible for participation in Global Entry? |
A: | Most visa holders
are eligible to participate, however, if you are entering the United
States under one of the following visa categories you are not eligible
to participate in Global Entry: |
- C-1 - Alien in Transit
- C-2 - Alien in Transit to United Nations
- C-3 - Foreign Government Official In transit
- H-1C - Registered Nurse
- H-2A - Agricultural worker
- H-2B - Unskilled worker
- H-2R - Returning H-2B
- H-3 - Trainee
- K-1 - Fiancé of U.S. Citizen
- K-2 - Child of K-1
- K-3 - Spouse of U.S. Citizen
- K-4 - Child of K-3
- M-1 - Vocational student
- M-2 - Spouse/child of M-1
- N-8 - Parent of SK-3
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- N-9 - Child of N-8, SK-1, SK-2, SK-4
- S-5 - Witness/Informant
- S-6 - Witness/Informant
- S-7 - Family members of S-5, S-6
- T-1 - Trafficking victim
- T-2 - Spouse of T-1
- T-3 - Child of T-1
- T-4 - Parent of T-1
- T-5 - Sibling of T-1
- U-1 - Criminal Activity Victim
- U-2 - Spouse of U-1
- U-3 - Child of U-1
- U-4 - Parent of U-1
- U-5 - Sibling of U-1
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Q: | I am a Korean Citizen, can I apply for Global Entry? |
A: |
Yes, Korean citizens may now apply for Global Entry. Korean
citizens must first enroll in the Smart Entry Service (SES) program
operated by the Korean Immigration Service. |
Q: | What is the process to become a Global Entry member? |
A: |
Korean citizens submit Global Entry applications through the Korean Government�s website, www.hikorea.go.kr.
. After submitting the Global Entry application, Korean applicants
must then create a Global Online Enrollment System (GOES) account (GOES)
. Applicants will log into the account and pay the $100 Global Entry
application fee. Once conditionally approval status is granted,
applicants will be invited to schedule a Global Entry interview through
the GOES account at one of the Global Entry enrollment centers to
complete the enrollment process.
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Q: | Does the Korean SES program have a minimum age requirement? |
A: |
Yes. In order to participate in Global Entry, Korean applicants must be at least 17 years of age. |
Q: | Can U.S. citizens apply for the Korean SES program? |
A: |
Yes. U.S. citizens may apply for the Korean SES program.
Applications for SES may be submitted through GOES. Once conditionally
approved in the SES program, applicants must visit an SES enrollment
center (in Korea) to complete the enrollment process and pay the fee.
The SES fee for U.S. citizens is $100 (this is in addition to the $100
Global Entry fee). |
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